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If you submit an enquiry out of the office hours, you'll be called back as soon as we reopen. You may be called by a mobile or 0161 landline.

Office hours:
Mon-Thur: 9am-8.30pm
Friday: 9am-4pm

Contact Us

Admin & Claims

If you would like to discuss your existing policy or make a claim please telephone 0161 491 5532

New Customers

To get a free, no obligation quote, or to find out more about how Totally can help protect you, please call us on 0161 428 6472.

Alternatively, complete the form on this page and an advisor will contact you as soon as possible.

(Please note that you may be called by a mobile number or 0161 landline).

Making a Complaint

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning Limited website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (